Here are some troubleshooting actions you may take to fix the issue if Outlook rules aren't functioning properly for you:
Verify that the rules are active: Sometimes, the rules may be inadvertently switched off, so verify sure they are. Go to the Home tab, choose Rules, and then choose Manage Rules & Alerts to accomplish this. You can then determine if the rules are active or not.
Check the rule settings: Verify the rule parameters to see whether they are accurate and if the conditions you wish to use are met. If not, modify the rule settings and test it again.
Check if the folder location is correct: Make sure that the folder location where the rule is supposed to move the emails is correct. If not, update the folder location and test it again.
Clean up mailbox: Sometimes, a cluttered mailbox can cause issues with Outlook rules. You can try cleaning up your mailbox by deleting unnecessary emails and other items.
Restart Outlook: Try restarting Outlook and test the rule again.
Repair Outlook: If the above steps do not work, you can try repairing Outlook. On the list of installed programmes, open Control Panel, click Programs and Features, and then select Change next to Microsoft Office. Choose Repair from there, then adhere to the on-screen directions.
By following these steps, you should be able to fix issues with Outlook rules not working. You might need to get in touch with Microsoft support if the issue continues if you want more help.
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